Return & Refund Policy

Every poster is printed to order, so we don't accept returns simply because you changed your mind. What we do guarantee is that your order arrives in good condition — if it doesn't, we will put it right.

1. Damaged or faulty prints

If your order arrives damaged, misprinted or faulty, contact us within 48 hours of delivery with photographs of the item and the packaging.

We will send a free replacement or refund you in full, at your preference. You are never asked to pay return shipping, and in most cases we don't ask for the item back at all — the photographs are enough.

2. Cancelling an order

Every print is made to order, so what happens when you cancel depends on whether we've started printing. We usually print within 24 hours, so please contact us as soon as possible.

• Before we print it: cancel for afull refund, including delivery and handling.
• Once it's printed:the order can no longer be cancelled for a refund. If you chose Cash on Delivery, we can still cancel it before it's handed to the courier, butthe amount you paid online (delivery and handling) is not refunded.
• If we cancel your order for any reason of our own, you always receive a full refund.

3. If something goes wrong at our end

If an order is lost in transit, delayed beyond a reasonable window, or we can't fulfil it for any reason of our own, you get a full refund. You are not out of pocket for our mistakes.

4. Parcels returned to us undelivered

Sometimes a parcel comes back to us without being delivered — because the address was wrong or incomplete, nobody was available across the courier's delivery attempts, or the parcel was refused at the door.

In that case we refund the cost of the items, but the shipping charge is deducted from your refund. Our courier bills us for both the delivery and the return journey whether or not the parcel is accepted, and that cost can't be recovered.

You can avoid this entirely: please double-check your address and phone number at checkout, and answer the courier's call. If a delivery attempt fails, message us and we'll help reschedule it before it's sent back.

5. Digital downloads

Digital files are non-refundable once the download has been delivered, since they can't be returned. If a file won't open or is faulty, contact us and we'll fix or replace it.

6. Custom and personalised prints

Prints made from your own photo, AI-generated artwork and custom split posters are produced uniquely for you and can't be resold, so they are not returnable unless they arrive damaged or faulty — in which case section 1 applies in full.

7. How refunds are paid

Refunds go back to your original payment method through Razorpay. Most are instant; where your bank or card network doesn't support instant refunds it can take 5–7 working days. We email you a confirmation with the refund reference as soon as it's issued.

For Cash on Delivery orders, only the amount actually paid online is refundable.

8. How to raise a claim

Message us through Support or email support@theprintlab.in with your order ID and, for damage claims, clear photographs. We usually reply within one working day.